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Privacy & Security

Rk11's Privacy Policy — Your Data, Our Responsibility

This Privacy Policy clearly explains what data we collect when you use rk11, why we collect it, and how we keep it secure.

Last Updated: January 2026  |  Version: 2.5

Our Privacy principles

The core principles rk11 follows to protect user data

Encrypted data storage

Rk11 stores all your personal data using SSL/TLS encryption. Your information is never sold to third parties.

Limited Data Collection

We only collect data that is necessary. No additional personal information is collected without your consent.

User Controls

You may view, update, or request deletion of your stored data at any time.

Protection from third parties

Your personal data is never shared with advertisers or unauthorized third parties.

Cookie transparency

Rk11 is fully transparent about which cookies it uses and why. You can disable cookies at any time.

Update notifications

If there are any significant changes to the Privacy Policy, we will notify you in advance by email or in-app notification.

Table of Contents

Important: By using the rk11 platform, you are considered to have read and agreed to this Privacy Policy. Protecting your personal data is our top priority.

1. What Information We Collect

Rk11 collects certain necessary information to improve your service experience and ensure account security. We never collect data beyond what is required. See the details below:

  • Identity Information: Your name, date of birth, and national ID number (for KYC verification).
  • Contact Information: Mobile number and email address.
  • Financial data: Mobile banking number (bKash/Nagad/Rocket) — for transaction processing only.
  • Device data: IP address, browser type, operating system, device ID.
  • Usage Data: Your activity on the platform, betting history, login times, and location.
  • Cookie and tracking data: Browsing patterns and session data for an improved experience.

Rk11 does not store your full payment card or bank account details. Only a reference number is retained after a transaction is completed.

2. Purpose of Data Use

Rk11 uses collected data only for specific, legitimate purposes. Your personal information is used for the following:

Purpose Data Used Basis
Account creation and management Name, Mobile, Email Contractual requirement
Identity Verification (KYC) National ID, date of birth Legal obligation
Transaction Processing Mobile Banking Information Contractual requirement
Fraud prevention Device data, IP Legitimate Interest
Promotional Communications Mobile, Email Your consent
Service Improvement Usage Patterns Legitimate Interest

3. Data Sharing & Third Parties

Rk11 never sells your personal data. However, limited information may need to be shared in certain circumstances:

  • Payment Processor: With authorized mobile banking services to process deposits and withdrawals.
  • Legal authorities: In response to a valid court order or directive from a regulatory authority.
  • Technology Partners: Software service providers essential to platform operations — under contractual terms only.
  • Fraud prevention agencies: To assist in detecting suspicious activity.

All third-party partners are required to comply with our privacy standards and are not permitted to use your data for their own purposes.

4. Cookies & Tracking Technologies

Rk11 uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser. We use three types of cookies:

  • Essential cookies: Required for login sessions and security — these cannot be disabled.
  • Functional cookies: To remember your preferences and language settings.
  • Analytics Cookies: Used to understand platform usage statistics — you can opt out of these.

You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may affect the availability of certain platform features.

5. Data Retention Period

Rk11 does not hold your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

  • All account data is retained for as long as the account remains active.
  • Financial transaction records are retained for a minimum of 5 years, even after account closure.
  • KYC documents are retained for up to 3 years from the account closure date.
  • Promotional contact data is deleted immediately upon withdrawal of marketing consent.
  • Data from inactive accounts is automatically archived after 2 years.
6. Your Privacy Rights

Every rk11 user has the right to control their own data. You may exercise the following rights:

  • Right to access: You may request details of what information we hold about you.
  • Right to Rectification:You can request correction of any inaccurate or incomplete information.
  • Right to Erasure: You can request deletion of your data under certain conditions.
  • Right to Restrict Processing: You can restrict the use of your data for specific purposes.
  • Right to Withdraw Consent: You can opt out of marketing communications at any time.
  • Right to Portability: You may request a copy of your data in a structured, portable format.

To exercise any of the rights listed above [email protected]. We will respond within 30 business days.

7. Security Measures

Rk11 uses industry-standard security technology to protect your data. Our security framework consists of the following components:

  • 256-bit SSL/TLS encryption for all data transmissions.
  • Sensitive data is stored with AES-256 encryption.
  • Two-Factor Authentication (2FA) support.
  • Automated alerts to detect suspicious login activity.
  • Regular security audits and vulnerability assessments.
  • Commitment to notifying users within 72 hours in the event of a data breach.
8. Children's Privacy

Rk11 strictly prohibits use of the platform by anyone under the age of 18. We do not knowingly collect personal data from minors.

If we become aware that a minor has inadvertently created an account, that account and all associated data will be deleted immediately. If a parent or legal guardian believes their child has provided information to rk11, please notify our support team without delay.

9. Privacy Policy Changes

Rk11 may update this Privacy Policy when necessary. For any significant changes, we will notify you in the following ways:

  • A notification will be sent to your registered email.
  • A pop-up notification will be displayed when you log in to the platform.
  • The "Last Updated" date at the top of this page will be revised.

Continued use of the platform after any changes will be considered acceptance of the updated Privacy Policy.

10. Contact & Complaints

For any questions, complaints, or data-related requests regarding our Privacy Policy, please contact us:

  • Email: [email protected]
  • Live Chat: Connect with us directly on the platform
  • Support Hours: 7 days a week, 24 hours a day
  • Response Time: Up to 30 business days

Privacy Frequently Asked Questions

Answers to the most frequently asked questions about our Privacy Policy

No, rk11 never sells your personal information to third parties. Limited data may be shared only for payment processing or legal compliance, and in such cases strict confidentiality agreements are always upheld.

Yes, you can request deletion of your data. However, financial transaction records must be retained for a specified period due to legal obligations. Please contact [email protected] for further assistance.

No. Your password is never stored in plain text. It is secured using industry-standard bcrypt hashing technology, which makes it impossible to recover the original password from the stored data.

Clicking the "Unsubscribe" link at the bottom of any email, or sending an opt-out request to [email protected], will stop marketing communications within 24 hours. Important account-related notifications will continue to be sent.

In the event of a data breach, we will notify affected users within 72 hours via their registered email and platform notification. Full details of the incident, potential impact, and protective measures taken will be provided.

Get started in a secure environment today

Now that you know rk11's Privacy Policy, we're committed to keeping your data safe. Create a free account today and enjoy a secure betting experience.

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